Customer business value addition (BVA):

Customers collaborate closely with service providers. And they rely entirely on service providers to do their tasks. They provide the service providers the authority to make autonomous decisions in their responsibilities. It is the obligation of service providers to add value to the existing business model.

This, in turn, strengthens the relationship with clients in order to get more business by assisting them in expanding their market; innovation is the driving force behind BVA. Employees should be continually encouraged to contribute to innovation by service providers.

Aside from an emphasis on innovation, process improvements such as agile and devops will offer more value to delivery and save many hours.

Indian service providers have already begun to take these efforts to assist clients, which will undoubtedly provide a plethora of opportunities to the Indian market.

Thank you!